HCL Domino Development has identified a critical issue affecting ALL Domino server versions as of December 13, 2024.
https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0118192
Here are you options !
HCL have already created and are continuing to work on fixes for Domino 9.01 onwards.
For Customers with Active Support (S&S) you can access the fix via the My HCL Software Portal. Fixes are available only for customers with valid entitlements and active support (or extended support for v9/v10).
For Customers Without Active Support you must restart using the Domino CCB Term license or contact HCL Sales/Support.
Fixes are not available for customers without active support unless they reinstate support or purchase specific fixes.
For IBM Domino v9 and v10 Customers:
Scenario 1: Customers with active S&S and extended support can open a support case to receive the fix.
Scenario 2: Customers without active S&S or extended support must reinstate S&S to receive fixes.
Scenario 3: Customers with newer Domino versions (active S&S) but older v9/v10 without extended support must:
- Open a support case to receive the fix.
- Commit to one of the following:
Option (a): Purchase Extended Support (12-month fixed fee, 20% of annual S&S or $10,000 USD minimum).
Option (b): Purchase the specific fix $ per version/OS combination you require.
UPDATE: I've been told you MUST have active S&S to get the fix - you can't just purchase it. That is not an option.
Important Notes: Fixes will not be available for all interim versions of IBM Domino v9/v10. Customers on versions older than v9.0.1 (e.g., v8.5 or v7.x) must upgrade to supported versions (v12.0.2 or v14.0.x) to receive fixes.
If you are in Australia or New Zealand and want a hand, contact us and we’ll do whatever we can to help out.
7 comments:
How much does it cost to purchase the specific fix only?
Best to contact your Business Partner or HCL for a local currency quote. My guess is it is going to be 5 digits.
So, unless you have an active S&S, you're pretty much stuck? IMHO, a patch for a bug of this nature should be made publicly available. It addresses a single critical issue, without providing any new or improved functionality. It would provide an opportunity for businesses to reconsider the option of renewing support, in the light of a crippling software bug. The alternative for companies could be to fast-track migration off the platform.
Well said! Such a shameful mistake and the company wants to make money, give it away for free!
This is more a reflection on HCL's response and approach. I'd hazard to guess that the fix would be a small file update, and the fact that the HCL KB has TBA on the root cause adds fuel to that suggestion. Software bugs happen. There isn't a single product that doesn't have bugs, even yet-to-be-discovered zero days. But it's how you approach them. HCL were very quick to state that they didn't introduce the bug, but could be interpreted as somewhat smug in calling out that neither IBM nor Lotus detected the issue. So what? The same people who worked for Lotus and IBM now wear an HCL hat. While I was a big advocate for Notes/Domino, I have to question what HCL have done for the product line since their acquisition other than change the logo and make it inaccessible.
This is going to be a big rock in HCL's grave. The patch costs a minimum of $10,000. Which indicates that they are driving out their customers. I WAS a big Lotus Domino lawyer. I'm not anymore. HCL and CCB licensing smells bad.
The fix should be free. It affected so many versions.
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