Your support options for the "Friday 13th Router bug"

HCL Domino Development has identified a critical issue affecting ALL Domino server versions as of December 13, 2024. 

https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0118192

Here are you options !

HCL have already created and are continuing to work on fixes for Domino 9.01 onwards.

For Customers with Active Support (S&S) you can access the fix via the My HCL Software Portal. Fixes are available only for customers with valid entitlements and active support (or extended support for v9/v10).

For Customers Without Active Support you must restart using the Domino CCB Term license or contact HCL Sales/Support.

Fixes are not available for customers without active support unless they reinstate support or purchase specific fixes.

For IBM Domino v9 and v10 Customers:

Scenario 1: Customers with active S&S and extended support can open a support case to receive the fix.

Scenario 2: Customers without active S&S or extended support must reinstate S&S to receive fixes.

Scenario 3: Customers with newer Domino versions (active S&S) but older v9/v10 without extended support must:

- Open a support case to receive the fix.

- Commit to one of the following:

Option (a): Purchase Extended Support (12-month fixed fee, 20% of annual S&S or $10,000 USD minimum).

Option (b): Purchase the specific fix $ per version/OS combination you require.

UPDATE: I've been told you MUST have active S&S to get the fix - you can't just purchase it. That is not an option.

Important Notes: Fixes will not be available for all interim versions of IBM Domino v9/v10. Customers on versions older than v9.0.1 (e.g., v8.5 or v7.x) must upgrade to supported versions (v12.0.2 or v14.0.x) to receive fixes.

If you are in Australia or New Zealand and want a hand, contact us and we’ll do whatever we can to help out.

Our free FTI Viewer just paid for itself again!

So I loaded up our FTI Viewer to check on the state of the Full Text indexes on one of our mail servers and spotted this:

A quick glance shows things aren’t right, because the FTI is nearly as large as the database and we can see at a glance that filters were not used when it was created. We’ve written about this before and it is never a good idea

To fix the problem I simply switched over to the Optimizer and asked it to rebuild the index with filters at a particular time/date.

And then voilà, the FTI is back in shape, nice and small. 

I wonder what the FTI viewer can show you regarding your servers. Why don't you take a look ?

Free Notes.ini Viewer Update: Now Compatible with Nomad iOS App

We are happy to announce an update to our Free Notes.ini Viewer utility, which works around a Nomad bug affecting its compatibility with the Nomad iOS app. This fix ensures that users can view their Notes.ini findings seamlessly on iOS devices.

Update Highlights:

iOS Compatibility Fix: The utility now works flawlessly with the Nomad iOS app, addressing previous display issues.

Unchanged Features: All other functionalities remain intact, providing the same reliable performance users expect.

Why This Update Matters:

This enhancement is a direct response to user feedback, underscoring our commitment to improving your experience across all platforms.

Download the Update:

Visit our website here to register for a download the latest version and enjoy improved functionality on your iOS device.

Enjoy!

Enhance your HCL Domino Servers with Our Free Utilities

In the ever-evolving world of IT, effective management of your server environment is critical to ensuring optimal performance and stability. For HCL Domino Administrators, we are thrilled to provide two powerful, free utilities designed to simplify and enhance your server management tasks: the Notes.ini Viewer and the Domino FTI Viewer.

The Notes.ini Viewer

The Notes.ini Viewer is a must-have tool for any Domino Administrator seeking to take control of their server’s configuration. This utility provides a streamlined approach to reviewing and managing the Notes.ini file, which is vital for your server's operation.

Key Features:

• Debug and Logging Settings: Easily identify and adjust debug and logging settings to balance troubleshooting needs with server performance.
• Obsolete Entries: Highlight and remove outdated configurations to maintain an efficient server setup.
• Comment Management: Ensure commented lines are tracked and managed effectively, keeping your configuration clean and up-to-date.

By offering an intuitive interface that highlights critical settings, the Notes.ini Viewer empowers you to enhance server performance, reduce potential risks, and ensure stable operation.

Explore the Domino FTI Viewer

The Domino FTI Viewer offers a comprehensive overview of your server's full-text indexing (FTI) capabilities, providing insights and management options to optimize your database operations.

Exciting Features:

• Database Listing: View all databases with a full-text index, including detailed insights into their configurations.
• Index Insights: Understand whether attachments are indexed, ensuring optimal indexing strategies are applied.
• Size and Growth Analysis: Monitor the size of your database and its index, and track how the index evolves over time.

Originally a feature within the Domino Optimizer, the Domino FTI Viewer now provides these powerful reporting capabilities for free, making it easy for administrators to ensure their databases are well-optimized.

Why These Utilities Matter

Managing a Domino server environment is no small feat, but with the right tools, it becomes significantly more manageable. Both utilities are designed to give you a deeper understanding of your server’s configuration and indexing status, enabling you to make informed decisions that enhance performance and reliability.

Whether you are streamlining configurations with the Notes.ini Viewer or optimizing database indexes with the Domino FTI Viewer, these tools are invaluable additions to your administrator toolkit.

Get Started Today!

Ready to enhance your server management capabilities? Simply register to receive your download links for the Notes.ini Viewer and the Domino FTI Viewer. Start exploring these utilities today and take your HCL Domino server management to the next level.

Visit our website to learn more and download these free tools: Notes.ini Viewer | Domino FTI Viewer

Empower your server management today and experience the difference these utilities can make!

Turbocharge Your HCL Domino Troubleshooting: Real-Time Performance Monitoring Information

When facing a performance issue with your Notes application, and the usual suspects like CPU, disk and memory seem fine, it's time to dig deeper. One effective method is to log NRPC (Notes Remote Procedure Call) calls on the Notes client to pinpoint what's consuming time. Here's how you can do it:

1. Use a Tail Utility: A Tail Utility dynamically displays the last part of a log file as it is updated. You'll see the updates live without having to close and reopen the file. 

Download a utility like Snaketail or any similar tail application. 

Point it to the `console.log` file located in the `Notes\data\IBM_technicalsupport` directory on your Notes client.

2. Edit the notes.ini File: Add the following lines to enable detailed logging:

DEBUG_THREADID=1

CLIENT_CLOCK=1

CONSOLE_LOG_ENABLED=1  

3. Restart Notes: After making these changes, restart your Notes client.

4. Monitor NRPC Calls: As you perform actions, you'll see a live list of NRPC calls and their durations. This real-time data can help you identify potential bottlenecks and performance issues.

**Pro Tip**: For database optimizations, consider using our Optimizer solution 

Good luck with your troubleshooting!

Get those Domino System Databases back in shape

It's not unusual for Domino servers to host bloated System databases that rarely get compacted/maintained because it can be an inconvenience to shut down Domino and manually do it. As a result, these databases are often neglected, they miss out on regular maintenance and can also become much larger than they need to be. Typically there can be many GB of disk space trapped inside, just wasting disk space and extending backup windows too, it all adds up, costing time and money. It can also be aggravating for admins and users if they need to interact with these bloated and sluggish databases.

This feature in Domino Optimizer makes it so easy to get these DB's compacted back to an optimised size, free up trapped disk space and give Domino a nice scheduled "Health Restart".

Domino Optimizer makes this as simple as ticking a few boxes, set and forget, and if this is scheduled once a week the difference this can make to disk space requirements, backup times and Domino performance is significant.

Tip: As an added bonus, this can also be a great way to give Domino System DB's an ODS upgrade during the process.

Find out more about the Optimizer here 

Our Security Check Application has been updated with information from HCL Domino 12.0.2 FP4 and FP5.

 We are excited to announce that our proprietary security check application is now compatible with the newly released HCL Domino 14. This upgrade makes our application more necessary than ever in maintaining the security and integrity of your Domino server, helping you keep track of any missing security fixes and updates.

As you may know, running old and outdated software can pose a significant cybersecurity risk, as older software versions may contain known vulnerabilities and security weaknesses that cyber attackers can exploit. Our security check application's primary role is to mitigate this risk by making you aware of what you might be missing. 

How does it work?

Simply visit our application link here, input your Domino server details, and our updated application will check for patches and security fixes. It will then provide a report, signifying which security fixes your current version of Domino is missing.

This security check is built into our Domino Optimizer solution. 

The Domino Optimizer is a culmination of over a decade of optimization work. The product serves as an ultimate 'set and forget' utility for Domino, offering an intuitive user interface for user-friendly operations. The Domino Optimizer is essentially an evolved version of the Defrag. NSF+ utility and encompasses all its key features. Offering a year's license for $US 150 per server, it aims to facilitate superior optimization processes economically. Free trial options are available for users willing to explore its features before committing to the full version. Check it out here